Booking and Payment
You as the person in charge of the party (the party leader) must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these conditions. You are responsible for making all payments due to us.
When you book, you should pay the deposit amount then due to our bank account or by sending us a cheque. (We only accept payment in pounds sterling.) We must then receive the rest of the money owed no less than 6 weeks before the start of your trip. However, if you book less than 6 weeks before the start of your trip, we must receive full payment of the total cost. If you do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case we will not have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately. If you have given us your email address for correspondence, it is your responsibility to check your emails regularly and to let us know about any change to your email address.
You can arrive at the property at any time after 3pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. We may ask you to pay a security deposit when you arrive. If this applies we will tell you the amount at the time of booking. We will refund the security deposit at the end of your rental period (less any costs for breakages, damage and so on, if it applies). You and all members of your party agree to keep the property clean and tidy, to leave the property in a similar condition as you found it when you arrived, and to behave in a way at all times while at the property which does not break any law. You and all members of your party also agree not to use the property for any illegal or commercial purpose, including subletting it or otherwise allowing anyone to stay in it who we have not previously accepted. You are responsible for the actual costs of any breakage or damage in or to the property - along with any extra costs that may result - which are caused by you or any members of your party. We can ask for an extra payment from you to cover any related costs. We can refuse to allow you into the property or ask you to leave if we reasonably believe you or any member of your party is behaving illegally, or that any damage is likely to be caused, has been caused or is being caused by the behaviour of you or any members or your party. We will treat these circumstances as a cancellation by you. You also must not allow more people than the booking confirmation states to stay in the property. If you do any of these things, we can refuse to hand over the property to you, or can repossess it. If we do this, we will treat this as you cancelling the booking and we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you. You must allow the owner or their representative (including workmen) access to the property at any reasonable time during your stay (except in an emergency or if a problem needs sorting out quickly and you cannot be contacted in time. In these situations, the owner can enter the property at any time without giving you prior notice). Pets are not allowed. Registered guide and support dogs belonging to those with sight and hearing difficulties are allowed in the property. If you or any member of the party has an allergy, we cannot guarantee that a registered guide or support dog has not stayed in the property nor can we accept any legal responsibility for any suffering as a result of animals having been there.
Cancellations or changes by the owner or service providers
The owners and service providers do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or other details corrected. We and other service providers have the right to do so. If they do, we will contact you by phone or e-mail as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change.
Events beyond our control
Unfortunately we or the service provider will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we or the service provider could not, even with all due care, expect or avoid, including:
- strike, lock-out or labour dispute;
- natural disaster;
- acts of terrorism, war, riot or civil commotion;
- malicious damage;
- keeping to any law or governmental order, rule, regulation or direction;
- breakdown of equipment or machinery;
- insolvency or bankruptcy of a service provider;
- fire, flood, snow or storm;
- difficulty or increased cost in getting workers, goods or transport;
- other circumstances affecting the supply of goods or services.